Earlier this month, I suggested how Sprint could make amends with Allan Jenkins at Desirable Roasted Coffee.
In a nutshell, Sprint offered Allan an opportunity to take part in their Ambassador program. Problems with this include that Sprint doesn't offer coverage in Allan's neighborhood (Denmark) and they broke a few laws in their manner of contact. When Allan tried to open a dialogue, Sprint shut it down.
Finally, Sprint extended an apology. Allan says that's good enough. To Sprint's credit, the letter came from a person rather than a "team." But they still fell short...and wasted their money.
Last fall, if you were to pick up any business magazine, you'd have run across the Sprint ad campaign "Reinventing the Yes-man." Granted, they were talking about the customer, not the company. But the message puts across that Sprint/Nextel was about the word YES.
They missed out on a tremendous amount of good will by not following my suggestion to give three Ambassador trials to people Allan chose stateside. Think how that would have played out. Sprint - Reinventing the Yes-man! Makes up for mistake threefold.
A bad precedent that other bloggers would emulate? Not really. Sprint made the first move (mistake) in their contact. It's not like Allan threw a bone to pick out of the blue (wow,-back-to-back cliche use).
The concern here is whether companies are using/manipulating the blogosphere as simply a marketing tool? If so, "reaching out" to bloggers is nothing new or brilliant. Just a different tool.
The question in the board room should not be, "How can we tap into this blogging thing to make money?"
The question must be, "How can we engage in the conversation with bloggers to develop meaningful, long-lasting relationships?"
So yes, reach out. But have a complete plan. If things go bad in this new form of marketing, use new forms of resolution too. The message Sprint deliveres in this circmstance is inconsistent with the message they delivered in their advertising.
Technorati Tags: Sprint Ambassadors, Advertising Campaign, Lame Pitches, Blog Relations