Hey Customers! If it is to be...

Jason's comment on an earlier post, "Quote to Note: Be on Time - Every Time," has had me looking on the other side of the counter for the past few days. And I agree, that as customers, we could be cutting slack - because sometimes I think many of us are just kicking the proverbial cat.

This weekend, I witnessed this at one of our local malls. A salesperson behind the counter of a large department store was getting some verbal kicking from a customer. She handled it with patience and a forced smile - I don't know if I would've done so well - but in the end, the customer was P.O.'d. Not twenty minutes later, I was in another store, and saw the same customer - but this time on the other side of the counter. Friendly as can be. But her customer was being a real sourpuss

Aah...the golden rule. Treating others as you want to be treated. But who goes first?

My wife and I have a friendly competition going, and I hope we're not the only ones who have fun with it. When we go shopping or out to eat, we try to see who can turn the most frowns right-side up. Guess who wins most of the time....

My wife and I are tied for last place. The ones we talk to usually win...and maybe the ones they talk to next win even more

If you read this blog site often, you know how fond I am of a certain bakery-cafe. The atmosphere and culture are as good as the food. The people behind the counter have much to do with it - but so do the customers.

Thanks to Jason at Finches' Wings for provoking this thought: If it is to be, it's up to me.

Comments

[Amy]

Yes, we did read the glowing blog post in Iowa Chicks Knit! However, we didn't see it until this morning. Word-of-mouth (or blog) is critical to success and we appreciate the kindness Kelly (the author) bestowed upon us.

That said, I was unaware that it was protocol to respond to blog entries. Now I know and will pass that on. Thanks!